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  3. CDPManage - Scanning Errors

What do I do if I am unable to scan?

If you are unable to scan, it could be for a number of reasons. This article discusses a couple of things you can try to resolve the issue upfront.

Sometimes, this issue can be resolved by restarting your computer.

To restart your computer, please use the following instructions:

1. Make sure you save your progress in any applications that are running on your computer.

2. Open the "Start" menu from your desktop.

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3. Click on the power button, then select "Restart".

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If restarting your computer does not work, check to see if your scanner driver is up to date.

To update your driver, please use the following instructions:

1. Using the scanner manufacturer's product page, find the newest driver version.

2. Launch the driver and follow the on-screen prompts to complete installation of the driver.

Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.