1. CDP Help Center
  2. CDP eTeller
  3. CDPCentral - Performance Issues

What do I do if CDPCentral is running slowly?

CDPCentral can sometimes run slowly. This article provides a simple series of steps to follow.

Note: This article only applies to the Teller version of the software. If the workstation uses eTeller or you are unsure of the version, please contact CDP.


You may need to restart your signature pad if you have not done so already. If the workstation in question does not use a signature pad, skip to updating your driver.

Occasionally, CDPCentral can be slowed down by the signature pad. If the workstation in question does not use a signature pad, please contact CDP. Otherwise, to restart your signature pad, please use the following instructions:

1. Unplug your signature pad's USB cable from your computer.

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2. Wait approximately 5 seconds, and then re-insert the USB cable into a different USB port on your PC.

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Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.