Replace unsupported cartridge

If you are receiving this error, it may be due to an incompatible toner cartridge being used in your printer.  This article provides steps to verify that your toner cartridge is compatible with your printer.

Note: To maintain the warranty on your Lexmark printer, only use toner cartridges produced by Lexmark. Using non-Lexmark toner cartridges WILL void your warranty.

To verify your printer's toner cartridge, please use the following instructions:

1. Press the button on the right-side of the printer, and then open the front door.

2. Carefully pull the toner cartridge out using the handle.

3. Check that your toner is compatible with your printer by locating the part number on the toner and comparing it with your printer's compatible toner. To do this, select from the printer models below. 

MS610dn MS617dn MS810dn MS817n

4. Scroll down to the "Browse Return Program Supplies" tab of the product page and compare to your toner cartridge part numbers.



Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.