1. CDP Help Center
  2. CDP eTeller
  3. CDP eTeller - Launching Issues

How do I stop eTeller from shutting down after launching?

eTeller will sometimes open and then close again immediately. This article provides instructions for a possible solution when this is happening with your eTeller software.

Have you recently restarted your signature pad?

To restart your signature pad, please use the following instructions:

1. Unplug your signature pad's USB cable from your computer.

p3

2. Wait approximately 5 seconds, then re-insert the USB cable into a different USB port on your PC.

p4-1

Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.