Laser Printers - Lexmark
Scanners - Ambir, Excella, and Canon
Thermal Printers - Epson
Internal Knowledge Base
Clearing the trays
This article discusses how to clear a paper jam in your printer's tray.
There are several places where paper jams can take place within your Lexmark printer. Using the image below, please confirm where the paper jam is located.
To clear your printer's tray, please use the following instructions:
CAUTION: Make sure to unplug your printer before attempting to remove the paper jam.
1. Remove the tray.
2. Carefully remove the jammed paper with both hands.
Note: Make sure that all paper fragments are removed.
3. Re-insert the tray, then turn your printer back on to ensure that the jam has been resolved.
Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.