1. CDP Help Center
  2. CDP eTeller
  3. CDP eTeller - Performance Issues

Why is eTeller running slowly?

You may experience a performance issue once in a while when your drive is running out of space. This articles proposes a quick and easy solution to try.

Note: This article only applies to the Teller version of the software. If the workstation uses eTeller or you are unsure of the version, please contact CDP.

To restart your CDP eTeller receiver, please use the following steps:

1. Look at the system tray located in the task bar at the bottom right-hand corner of your screen. Find a symbol that looks like the one below. You may have to expand the list by clicking on the arrow to see all of the icons.

eteller receiver-1

Note: You can hover over the icon with your mouse to verify that it is the "CDP Receiver e-Teller".

2. Right-click on the icon and select "Exit" from the menu given.

p5

3. Navigate to the "Start" menu. Look for a folder in the menu called "Complete Data Products, Inc". Open this folder and select "Restart E-Teller". This should relaunch your eTeller receiver.

p5

If this does not fix your problem, you may need to restart your local server.  

**We recommend that you consult with your management team before taking this action.**

Still having issues? Please contact CDP at (248) 651 - 8602 to speak with a technical expert.