---
title: "\"Access Denied\" when saving a configuration"
description: ""Access Denied" when saving a configuration. To resolved this issue, you need to make sure that the user that is logged in has the write permission to the configuration file. Right click on the file y"
---

[Skip to content](https://kb.securecdp.com/kb/access-denied-when-saving-a-configuration#main-content)

English

Show submenu for translations

[Request Support](https://kb.securecdp.com/kb/kb-tickets/new?hsLang=en) [Customer portal](https://kb.securecdp.com/tickets-view?hsLang=en)

![CDPLogo2023\_250x165.png\]](https://kb.securecdp.com/hs-fs/hubfs/CDPLogo2023_250x165.png?height=40&name=CDPLogo2023_250x165.png)

- [Home](http://www.securecdp.com/)
- [Default HubSpot Blog](https://www.securecdp.com/blog)

Open main navigation

Close main navigation

- [Home](http://www.securecdp.com/)
- [Default HubSpot Blog](https://www.securecdp.com/blog)
- English
  
  Show submenu for translations
- [Request Support](https://kb.securecdp.com/kb/kb-tickets/new)
- [Customer portal](https://kb.securecdp.com/tickets-view)
- Contact us

 Contact us

 Looking for more help?

- There are no suggestions because the search field is empty.

1. [CDP Help Center](https://kb.securecdp.com/kb?hsLang=en)
2. [Internal Knowledge Base](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en)
3. [Software Configurations](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#software-configurations)

# "Access Denied" when saving a configuration

"Access Denied" when saving a configuration.

To resolved this issue, you need to make sure that the user that is logged in has the write permission to the configuration file.

Right click on the file you want to give access to and go to properties, this window will come up and go to the security tab.  Choose edit.

![access denied 1](https://kb.securecdp.com/hubfs/access%20denied%201.png)

![access denied 2](https://kb.securecdp.com/hubfs/access%20denied%202.png)

Choose add.

![access denied 3](https://kb.securecdp.com/hubfs/access%20denied%203.png)

 Once you choose ok, press ok or apply on all the open windows and you should now be able to save the configuration changes.  

- [Laserfiche](https://kb.securecdp.com/kb/laserfiche?hsLang=en#main-content)

    - [General](https://kb.securecdp.com/kb/laserfiche?hsLang=en#general)
    - [Ways to Get Documents into Laserfiche](https://kb.securecdp.com/kb/laserfiche?hsLang=en#ways-to-get-documents-into-laserfiche)
    - [Searching for Documents](https://kb.securecdp.com/kb/laserfiche?hsLang=en#searching-for-documents)
    - [Tasks](https://kb.securecdp.com/kb/laserfiche?hsLang=en#tasks)
    - [Administrators](https://kb.securecdp.com/kb/laserfiche?hsLang=en#administrators)
- [CDP eSign](https://kb.securecdp.com/kb/cdp-esign?hsLang=en#main-content)

    - [Troubleshooting](https://kb.securecdp.com/kb/cdp-esign?hsLang=en#troubleshooting)
    - [Errors and Performance Issues](https://kb.securecdp.com/kb/cdp-esign?hsLang=en#errors-and-performance-issues)
    - [Guides](https://kb.securecdp.com/kb/cdp-esign?hsLang=en#guides)
- [CDP eTeller](https://kb.securecdp.com/kb/cdp-eteller?hsLang=en#main-content)

    - [Settings and Configuration](https://kb.securecdp.com/kb/cdp-eteller?hsLang=en#settings-and-configuration)
    - [Troubleshooting](https://kb.securecdp.com/kb/cdp-eteller?hsLang=en#troubleshooting)
    - [Errors and Performance Issues](https://kb.securecdp.com/kb/cdp-eteller?hsLang=en#errors-and-performance-issues)
- [CDP ePrint](https://kb.securecdp.com/kb/cdp-eprint?hsLang=en#main-content)

    - [Troubleshooting](https://kb.securecdp.com/kb/cdp-eprint?hsLang=en#troubleshooting)
- [Internal Knowledge Base](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#main-content)

    - [Agents](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#agents)
    - [CDP Client Software Installation](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#cdp-client-software-installation)
    - [CDP E-Sign](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#cdp-e-sign)
    - [CDP E-Teller - CDP Teller](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#cdp-e-teller-cdp-teller)
    - [CDP Manage](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#cdp-manage)
    - [Important URLs](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#important-urls)
    - [Passwords](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#passwords)
    - [PC Configuration/Issues](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#pc-configuration-issues)
    - [Software Configurations](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#software-configurations)
    - [SQL Queries](https://kb.securecdp.com/kb/internal-knowledge-base?hsLang=en#sql-queries)

- [Home](http://www.securecdp.com/)
- [Default HubSpot Blog](https://www.securecdp.com/blog)

[![Chill listening crop-3](https://kb.securecdp.com/hs-fs/hubfs/CDPLogo2023_250x165.png?width=36&height=24&name=CDPLogo2023_250x165.png "Chill listening crop-3")](http://www.securecdp.com?hsLang=en)

CDP Help Center

Copyright © 2026, Complete Data Products, Inc.